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[Order Cancellation] Can I cancel my order?
⚠️ Note:
Orders can only be cancelled once. If your cancellation request is rejected or withdrawn, you cannot submit another request for the same order.
How to cancel an order on the Shopee platform
Step 1: Go to the Me tab
Step 2: Click on To Ship
Step 3: Select your order
Step 4: Click on Cancel Order
Step 5: Select Cancellation Reason
Step 6: Click on Confirm
Please take note of the following information regarding order cancellation:
Reason | Clarification |
Paid local orders (Without Pre-Order) | You may request to cancel anytime before the seller arranges the shipment, but instant cancellation is not possible once the shipment has been arranged. |
Paid orders (Pre-Order) | A cancellation request can be raised but the seller’s approval is required, and if they don't respond within 1 day, the order will be automatically cancelled and refunded. |
Paid overseas orders (Without Pre-Order) | Your order can be instantly cancelled within one (1) hour from the order is placed. After 1 hour, the seller's approval will be required. Do note that cancellation is not possible once the shipment is arranged. |
⛔ Important Memo:
How to check the status of your cancellation request
Step 1: Select View Cancellation Details under My Purchases
Step 2: Check the cancellation status of your order
How to withdraw your cancellation request
If you change your mind about the cancellation, you can withdraw your request using the steps below:
Step 1: Select the order that you requested to cancel
Step 2: Click on Withdraw Request
Step 3: Click on Confirm
⚠️ Note
Please note that this Help Center article applies only to Shopee Marketplace orders. For information on cancelling your ShopeeFood order, check out our other Help Center article - How to cancel a ShopeeFood order?
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