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[Order Cancellation] Can I cancel my order?
EN | BM
Yes, but there are a few important things to note before cancelling.
⚠️ Important Notes:
- You can only cancel an order once.
- If your cancellation is rejected or withdrawn, you can’t submit another cancellation request for the same order.
- This article applies to Shopee Marketplace orders only. For ShopeeFood, check here 👉 How to cancel a ShopeeFood order?
Please take note of the following information regarding order cancellation:
1. When can I cancel my order
| Order Type | Cancellation Rules |
| Paid Local & Overseas Orders (No Pre-Order) | ✅ Before shipment arranged: Cancel instantly📦 After shipment arranged: Needs seller’s approval |
| Paid Pre-Order Orders | 🕒 Must cancel within 1 hour after placing the order✅ Needs seller’s approval⏳ If seller doesn’t respond within 1 day, it will be auto-cancelled and refunded |
Here is how it works:
🟢 No seller approval required
Applies if your payment has not been completed or the seller has not arranged shipment (order with no tracking number updated).
Cancellation is immediate; no waiting is needed.
If the seller has not shipped the order within 3 days after the Days to Ship period, the system will cancel it automatically for you.
🟠 Seller approval required
Applies if shipment has already been arranged.
The seller has 1 day to respond.
If the seller does not reply within that time, the system will approve your request automatically, and your payment will be refunded.
2. How do I cancel my order
Thinking of cancelling your order? No worries, it’s quick and easy! Here’s a step-by-step guide on how to cancel your order.
a) Find Your Order
Click on “Me” on your Shopee app.
Tap “To Pay” or “To Ship”.
Look for your order and tap on its name.
💡 Tip:
If payment has not gone through, your order will appear under “To Pay”.
If payment is successful, you will find it under “To Ship” before the seller ships it out.
b) Request to cancel
- Tap “Cancel Order” to start the cancellation process.
3. How to check the status of your cancellation request
Step 1: Select View Cancellation Details under My Purchases
Step 2: Check the cancellation status of your order
4. How to withdraw your cancellation request
If you change your mind about the cancellation, you can withdraw your request using the steps below:
Step 1: Select the order that you requested to cancel
Step 2: Click on Withdraw Request
Step 3: Click on Confirm
5. What happens after cancellation?
Once your cancellation is confirmed, your refund will be processed according to your original payment method.👉 Learn more here: How will I get my refund for cancelled orders?
⚠️ Note: Thinking of cancelling but your order is already shipped? You may still request an in-transit return/refund. See how here: In-transit Return/Refund by SPX Express